Refund policy

Returns
Due to hygiene and safety reasons, we do not accept returns on opened or used products.

We only accept returns if you receive a damaged product or the wrong item.

Reporting an Issue
Please contact us within 48 hours of delivery with your Order ID and clear images or a video of the issue.

Email: support@hyeglobeauty.com

Refunds
Once approved, refunds will be processed to the original payment method within 5 to 7 business days.

Replacements
In certain cases, we may offer a replacement instead of a refund.

Non-Eligible Cases
We do not accept returns for change of mind or minor color variations due to screen differences.